Privacy Policy
SoVous office access · Effective November 1, 2026
SoVous is operated by LISA M HARTMAN PHYSICIAN ASSISTANT PLLC, 9 East 68th Street, New York, NY ("SoVous", "we"). We run this office access service so our staff and contracted service providers can let themselves into our office during their scheduled hours. This policy explains what information the service keeps and how we use it. Our text messaging terms are in our Terms of Service.
Information we collect
- Your name and mobile number, your scheduled times, and which office controls you can use, entered by a SoVous office manager with your agreement.
- A record of your access: when you asked for a sign-in link, signed in, unlocked or locked the door, or turned the lights on or off, with the time and the internet address your phone used.
- A small cookie on your phone that keeps you signed in during your scheduled time and remembers your number so you don't have to type it again.
How we use it
Only to run office access and keep the office secure: to text you sign-in links when you ask for them (or, if you turn on automatic links, at the start of each of your scheduled times), to let you use the door and lights, and to tell our office managers (including through our internal Slack workspace and our building-control system) when someone signs in or uses the controls.
Sharing
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
We use Twilio to deliver text messages, so your mobile number and the message content pass through Twilio only to deliver them. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
How long we keep it
We keep your details while you have access. When your access is removed, we delete your schedule and settings. Access records, which include your name and the number used, are kept for office security. You can ask us to delete your information at any time.
Contact
LISA M HARTMAN PHYSICIAN ASSISTANT PLLC, doing business as SoVous, 9 East 68th Street, New York, NY. Or ask the SoVous office manager.